At Bostan Homes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following personal data:

• Landlord Information: name, address, contact details, ID documents, property details
• Tenant Information: name, contact details, employment status, references, guarantors
• Payment Information: bank details, rent payment history, invoices
• Communication Data: emails, calls, messages related to our services
• Technical Data: IP address, browser type, usage data from our website

2. How We Use Your Information

• To provide HMO property management services
• To verify identity and perform referencing
• To collect rent and manage financials
• To arrange maintenance and repairs
• To meet legal obligations (e.g., licensing, safety)
• To improve service quality and communication

3. Legal Basis for Processing

• Contractual necessity – to fulfill our service agreements
• Legal obligation – to comply with laws and regulations
• Legitimate interests – to improve services and protect our business
• Consent – for specific activities like marketing (where applicable)

4. Sharing Your Data

• Referencing agencies and background check providers
• Maintenance contractors and service providers
• Local councils and regulatory bodies
• Accountants and legal advisors
• We do not sell your data to third parties

5. Data Retention

We retain your personal data for as long as necessary to meet legal or operational needs, typically for 6 years after our service relationship ends.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (in some cases)
• Restrict or object to certain data processing
• Request transfer of your data
• Withdraw consent at any time

To exercise these rights, contact us at: [Insert Contact Email]

7. Data Security

We take appropriate technical and organizational measures to protect your data, though no system is completely secure.

8. Cookies and Website Tracking

Our website may use cookies to enhance your experience. You can control cookies through your browser settings.

9. Contact Us

If you have questions about this policy, contact:
Bostan Homes
Suite 4 Douglas House, 32-34 Simpson Road, Bletchley, MK1 1BA
Email: sbostan@bostanhomes.co.uk
Phone: 0799 940 7049